
There are probably two important developments that helped evolve the media mix concept into what we now think of as multi-channel synergistic marketing campaigns:
• A transition by marketing and advertising professionals toward integrated communications.
This marked a shift in focus from transactions to customer relationships. Even outside the marketing arena, engineers and statisticians were contributing by following the lead of successful Japanese industries that re-engineered business processes around customers’ needs. Power was then shifting to the consumer and the management of communication processes was being...